Welcome to Dicom’s MasterCare service, your complete solution for equipment maintenance and support. Our MasterCare agreement provides peace of mind and protects your investment in Dicom’s recycling equipment. With regular twice-yearly servicing, you can be sure that your waste balers and waste compactors are operating at peak performance.
In the unlikely event of a breakdown, our MasterCare agreement covers call-outs, parts, and labor, ensuring that you are back up and running as soon as possible. Our strategically located engineers are on hand to provide rapid response and resolution.
Our after-sales support is second to none, and our telemetry technology, now standard on all new compactors, enhances our already market-leading level of service. You can rely on Dicom to provide the support you need, when you need it.
Don’t let equipment downtime slow you down. Sign up for Dicom’s MasterCare service today and enjoy the benefits of a well-maintained and fully supported recycling equipment fleet.
Why Choose MasterCare?
Regular maintenance: Your equipment will receive twice-yearly servicing to ensure peak performance.
Rapid response: Our strategically located engineers provide a same-day response guarantee, ensuring rapid resolution in the event of a breakdown.
Complete coverage: The MasterCare agreement covers call-outs, parts, and labor, giving you peace of mind and protecting your investment.
Telemetry technology: Our telemetry technology, now standard on all new compactors, enhances our already market-leading level of service.
Exceptional support: Our after-sales support is second to none, and you can rely on us to provide the support you need, when you need it.
Avoid downtime: Keep your equipment operating smoothly and avoid downtime with the comprehensive support provided by Dicom’s MasterCare service.
Frequently Asked Questions
How much does MasterCare cost?
Mastercare is available on new and refurbished equipment. A quotation for cover is available on request.
What happens if I have a breakdown?
In the event that of a breakdown, you can ring the dedicated service department on 01773 520565 and they will deal with all service-related issues.
If I’m not on MasterCare, what is the cost of a call-out if I have a breakdown?
All after-sales costs including service agreements and inspections are available on request from the service department.
How quickly do you respond to breakdowns?
Due to the location of our engineers across the UK, it is not uncommon for an engineer to attend on the same day that a callout is received, otherwise it is the following day.
What if you can’t fix the breakdown?
Mastercare covers genuine callouts, service inspections, parts and labour. This is subject to wear and tear, it does not cover vandalism or misuse of equipment.
Speak to One of Our Machinery Experts
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Book a Free Site Survey
Schedule a free, no-obligation site survey and find out how to…
- Get guidance on the most effective way to recycle waste materials
- Reduce your waste disposal costs
- Reduce the time staff spend on processing/handling waste
- Stay compliant & environmentally friendly
- Maintain an excellent level of health & safety
- Find out when it’s time to replace ageing equipment
Knowledge Centre
Our recycling machine specialists are sharing everything you need to know
about waste and recycling machinery. Explore our knowledge centre.
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